AI Shopping Assistant
The case study delves into an intriguing examination of a novel ecommerce platform designed specifically for crypto mining machines. The primary objective of this platform was to enhance both sales and customer support through the integration of custom trained & managed AI Agent SaaS based on OpenAI ChatGPT 4 turbo, from Formless Inc. We had recommended for MaxiMiners.com
PROBLEM:
Maxi Miners faced challenges with their basic FAQ chatbot on their Wix platform, leading to customer dissatisfaction, increased costs, and decreased profits.
- High visitor and chat bounce rate
- High manual support cost
- Extensive support backlogs
SOLUTION:
- Implemented a dynamic and conversational AI shopping assistant to replace the static chatbot, offering personalized responses based on customer needs and visitor conversation recall
- Maxi Miners sales inquiries were automated by training AI models with mining efficiency and profitability data, enabling accurate value projections and estimates for customers, shortening sales cycles
- Introduced a "AI Quick-quote" form to enhance the purchase process for advanced shoppers, providing instant quotes tailored to product and delivery requirements, aiming to boost customer satisfaction and sales on MaxiMiners.com.
RESULTS:
- Customer engagement rates increased by 5x, proving the effectiveness of the AI shopping assistant in capturing and retaining customers' attention on the website.
- The support backlog decreased by 80%, reducing the need for manual labor.
- Sales and support costs were reduced by 25% through successful AI-driven automations.
CLIENT TESTIMONIAL:
"Since launching our AI shopping assistant, we are spending more time with highly qualified shoppers of our most powerful mining machines and less time chasing down post-purchase support issues, a double win!" -Max Beckhäuser, CEO of MaxiMiners.com
Custom AI Agent
REQUEST FOR PROPOSAL SUMMARY:
California Coastal Loans (CCL) ventured into creating EthosLending.com, a platform using AI to revolutionize the mortgage origination and finance processes. The CEO prioritized personalized AI interactions to maintain their hands-on approach. This innovative platform aims to digitally transform traditional mortgage practices and relationships between Loan Officers (LOs) and their employers, starting in California and expanding nationwide. Furthermore, EthosLending.com is a key tool for LO recruitment, training & development, and sales enablement, powered by AI.
RECOMMENDED SOLUTION:
- Ethos Lending collaborates with Sales Machines to develop and implement AI agents for B2C and B2B services on EthosLending.com
- AI agents are tailored for specific loan products and perform tasks like credit assessments, interest calculations, and generating repayment schedules
- AI agents will simplify LO recruitment, facilitate onboarding, provide training, streamline loan origination, and ensure consistency in service
PROGRESS (ONGOING):
- Data gathered through optimized machine learning techniques has significantly reduced the time needed to develop mortgage-focused artificial intelligence to less than 30 days per project. This advancement will streamline the application, onboarding, and training processes for loan officers, ultimately improving recruitment, support, and expansion efforts.
- The implementation of tailored AI sales tools and coordinators will automate borrower intake processes, leading to increased consistency in relationship management and improved retention of Loan Officers. These innovations are set to revolutionize the way California Coastal Loans operates, setting a new standard in mortgage origination and finance.
- By partnering with Sales Machines and integrating AI technology from EthosLending.com, California Coastal Loans is embracing a new era of innovation in the financial sector. Through strategic use of AI in loan origination and customer support, CCL is not only optimizing its operations but also maintaining a personalized approach that sets them apart as industry leaders. Their commitment to groundbreaking initiatives positions CCL at the forefront of financial innovation.
CLIENT TESTIMONIAL:
“Thanks to Sales Machines' groundbreaking data collection techniques for machine learning and their compassionate approach to change management, we are effectively integrating AI/ML into our platform with the help of our entire team” – Gannon G, Technology and AI Project Manager and CTO EthosLending.com
