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Retailers Use AI To Support Consumer Shopping

Retailers want to use AI during the holiday rush to boost sales.

Retailers using AI to manipulate consumer decisions during the holiday shopping rush is a growing concern. AI can control what products are shown, recommended, and the prices consumers pay. A Gartner Study shows that marketing leaders are planning to invest in AI in the near future. The versatility of AI is evident in its various applications for influencing consumer choices.

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AI algorithms personalize recommendations based on user behavior and preferences, potentially limiting exposure to new options. AI dynamically adjusts prices based on factors like demand and purchase history, potentially leading to higher costs for certain items. AI tailors ads to users' interests, which can feel intrusive. AI designs websites and apps to influence user behavior, like spending more or signing up for newsletters, through subtle cues.

Retailers using AI to influence consumer shopping decisions raises ethical concerns about transparency and consent. Are shoppers aware of how AI uses their data to influence them? Do they agree to have their choices guided by algorithms optimized for retailer revenue?

72% of consumers prefer personalized ads, but there are concerns about misuse and lack of regulation in AI systems that influence shopping decisions. Retailers need to implement better consumer protection measures.

 

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