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Balancing Human and AI touch points

Business driven by AI and lead by Humans

Marketing automation platforms like HubSpot, Constant Contact, and Marketo have made it possible for marketers to automate various aspects of their marketing efforts. This includes automating email campaigns and setting up drip campaigns that send messages based on user activity, time, and other factors. AI-driven chatbots can also be used to streamline customer service and online sales. However, it's important to remember that marketing automation is not a "set it and forget it" situation.

Marketers still need to use their brains and consider the user's journey and experience with their campaigns. This insight is crucial in assessing whether the campaigns will be effective, not just according to the machines' expectations. In other words, an automated drip campaign will only be effective if:

1. Understand your audience and how to motivate them.

2. Create content that aligns with your brand and resonates with your audience.

3. Make the desired path clear and motivate your audience to take action.

Marketing automation platforms are only effective if you plan and execute based on a thorough understanding of your marketing goals and your users' needs.

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